Loadrix
Support
We help logistics teams move shipments faster.
Signed in? Open a ticket and follow our answer in the app.
Open a ticketPriority Matrix
| Issue Type | Response SLA | Channel |
|---|---|---|
| System offline / API down | 1 hour | Email / Phone |
| Tracking failures or billing error | 4 hours | Email / Chat |
| How-to guides, feature requests | 24 hours | Email / Knowledge base |
System offline / API down
1 hourEmail / Phone
Tracking failures or billing error
4 hoursEmail / Chat
How-to guides, feature requests
24 hoursEmail / Knowledge base
Knowledge Base
Live Chat
Business hours: 9 AM – 9 PM GMT
Phone Support
+1 (XXX) XXX-XXXX
Critical issues only — mention your account ID.
Training & Onboarding
Weekly webinars (Wednesdays 11 AM GMT)
Dedicated success manager for Enterprise plans.
Report a Bug
Include: timestamp, API endpoint (if relevant), screenshot, browser/OS.
Status Page
Real-time uptime and incident history.
All systems operational