Privacy Notice

Data We Collect

• Account data: name, email, billing address, tax ID.
• Logistics data: shipment origin/destination, carrier names, tracking numbers, parcel dimensions.
• Technical data: IP address, browser logs, API usage patterns.
• Third-party data: carrier tracking updates, customs documents (if integrated).

How We Use Data

• To process shipments and generate bills of lading.
• To calculate ETAs and optimize routes (anonymized analytics).
• To prevent fraud (e.g., unusual shipment patterns).
• To comply with customs and trade regulations.

Legal Bases (EU users)

• Contract performance (shipment processing).
• Legitimate interest (fraud detection, platform improvement).
• Legal obligation (tax and trade records).

Data Sharing

We share data only with:

• Carriers (to fulfill shipments) — their privacy policies apply.
• Customs authorities (if required by law).
• Subprocessors (hosting, analytics — all GDPR/CCPA compliant).

We never sell personal data.

Your Rights

• Access, correct, delete your data (except where retention required by law).
• Object to analytics processing.
• Data portability (JSON format).
• Lodge a complaint with your local DPA.

Data Security

• Encrypted at rest (AES-256) and in transit (TLS 1.3).
• SOC 2 Type II certified infrastructure.
• Breach notification within 72 hours.

Retention

• Account data: until you delete your account + 30 days grace.
• Shipment data: 7 years for legal/tax reasons.